Frequently Asked Questions
Everything you need to know about your Tapo smart home experience.
Are Tapo smart devices compatible with voice assistants?
Yes, most TP-Link Tapo devices are fully compatible with Amazon Alexa and Google Assistant, allowing you to control your lighting, plugs, and cameras using simple voice commands.
Do I need a hub to use Tapo smart products?
Most Tapo devices, such as Wi-Fi bulbs and plugs, connect directly to your home Wi-Fi network without a hub. However, specific sensors and sub-1G devices may require a Tapo Smart Hub for connectivity.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Is there a subscription fee for Tapo security cameras?
Basic features like live streaming and motion alerts are free. For cloud video storage and advanced AI detection, we offer the optional Tapo Care subscription service, though cameras also support local microSD card storage.
What kind of warranty comes with Tapo products?
All authentic TP-Link Tapo products purchased through our store come with a limited 1-year or 2-year manufacturer warranty, covering any defects in materials or workmanship.